Unlocking Opportunities, Maximizing Potential
Our managers help clients manage the day-to-day activities of their teams and ensure ongoing team success through collaborative leadership and strategic oversight.
High Level Management Support
Co-management is a collaborative approach where BPO CoWorkers provides experienced Service Delivery Managers who work alongside your leadership team to ensure optimal performance of your offshore operations.
01
50:1 Maximum Employee to Manager Ratio
Optimal manager-to-employee ratio ensures personalized attention and effective management for every team member.
02
Oversight by Industry-Aligned US VPs
Senior leadership with industry-specific expertise provides strategic direction and ensures alignment with your business goals.
03
Daily Employee Touchpoints
Regular check-ins and collaboration with both employees and clients to ensure high team performance and alignment.
04
Comprehensive HR Management
Managers handle all HR-related issues and act as your fractional country manager for seamless offshore operations.
05
Rigorous Manager Selection
Stringent selection process ensures we provide only the most qualified and experienced managers for your team.
06
Continuous Training Programs
Ongoing BPO CoWorkers Learner's and Manager Training Programs ensure skills remain current and effective.
Strategic Manager Assignment
Managers are carefully assigned based on client-specific time zones, industry requirements, and functional expertise to ensure optimal collaboration and results.
1
Needs Assessment
Comprehensive analysis of your business needs, team structure, and management requirements.
2
Manager Matching
Strategic assignment of Service Delivery Managers based on industry expertise and cultural fit.
3
Integration & Onboarding
Smooth integration with your existing management structure and comprehensive team onboarding.
4
Ongoing Optimization
Continuous performance monitoring, feedback loops, and strategic adjustments for optimal results.
Comprehensive Manager Responsibilities
Our Service Delivery Managers take a holistic approach to team management, covering all aspects of offshore team success while working collaboratively with your leadership.
Day-to-Day Operations
- Daily team stand-ups and check-ins
- Performance monitoring and reporting
- Workflow optimization
- Resource allocation and management
- Quality assurance oversight
- Client communication coordination
HR & Team Development
- Employee performance reviews
- Career development planning
- Conflict resolution and mediation
- Training and skills development
- Team building activities
- Retention strategy implementation
Multi-Layered Management Structure
Our co-management approach operates on three levels to ensure comprehensive oversight and strategic alignment at every stage of your offshore operations.
Service Delivery Manager
Day-to-day team management, performance monitoring, and client communication coordination.
Operational Level
US Vice President
Strategic oversight, industry alignment, and high-level performance optimization.
Strategic Level
Operations Support Team
Administrative support, process optimization, and continuous improvement initiatives.
Support Level
Measurable Results
Our co-management approach delivers tangible results that directly impact your bottom line and operational efficiency.
40%
Increased Productivity
Average productivity improvement within first 3 months of co-management implementation.
60%
Reduced Turnover
Significant reduction in employee turnover rates with dedicated management support.
25%
Cost Savings
Operational cost savings through optimized processes and reduced management overhead.
95%
Client Satisfaction
Exceptional client satisfaction ratings for our co-management services.
Ready to Enhance Your Offshore Team Management?
Contact us today to learn how our co-management services can transform your offshore operations and maximize team performance.